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Telephone and Internet Support
Configured and Tested
Installation and Training Services
24 Hour Monitoring
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Our Customer Team

We provide complete end to end support for all of our customers backed up with real-time monitoring with pro-active response, expert customer service via telephone and a comprehensive core service plan covering face to face and on-site activities.

With dedicated account managers that take responsibility for delivering you the finest service, you can rely on our honest advice and fresh approach to delivering telephony services.

 

Day to Day

  • Friendly Telephone Support
  • 24hr Pro-active Monitoring of your service
  • Ticketed E-mail Support
  • 24hr fault resolution and care
  • Business continuity
  • Advice, planning and account management
  • New service provisioning
  • On-site visits
 

The Voxhub Core Plan

Packaged help when you need it. Scheduled activities or off the shelf. Face to face and on-site.

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Resolution
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Day to Day
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Solutions

Service Monitoring

24 hour monitoring of your service and Internet connections help reduce the impact of any issues. It also helps us know in realtime how well we are delivering our service to you. Our equivalent of weather reports but with more sunshine!

We prefer to spot faults pro-actively and get on with resolving them rather than waiting for you to report them. A power cut in your office on Sunday afternoon is best solved before you come in on Monday. Practical and effective business continuity.

 

24 Hour Operations

Our network is operated and supported by our 24hr network operations centre (NOC).

For emergencies outside of our core office hours, the NOC team will be on hand to resolve faults and ensure round the clock operation of your service.

Any maintenance and upgrades to your service are planned outside your working hours to reduce disruption to your business.

 

Telephone Support

To contact our friendly, dedicated customer service team who will help with any queries or help solve your current support needs.

Call us on 020 3030 3150

or

dial 150 on your Voxhub phone

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