Manage calls with Voxhub for Android

Call transfer controls

When on a call, you have access to the following controls.

These controls will vary depending on the number of and type of call you are on.

The buttons on the screen when making a call will vary if you are on one call, two calls at once or have a conference call active.

Dialling a second call

You can have a maximum of two calls in progress at any time. To make a second call:

  1. Put your current call on hold (pause icon).
  2. Tap the Add button.
  3. Enter a phone number and tap Add again, or tap the Contacts tab and select a contact to call.

Swapping two calls

Only the active call is shown on screen. To switch between the calls tap the button, the first call will be put on hold.

Transferring calls: Blind and Attended Transfers

A Blind Transfer means that you transfer the call directly to another number without waiting for a response from or checking the availability of the end number.

An Attended Transfer means that you first call the person you are hoping to transfer the call to, let them know who's calling and then decide whether to complete the transfer. The person being transferred is put on hold until you either transfer or retrieve their call.

Blind Transfers

To perform a Blind Transfer:

  1. Tap the three dots.
  2. Tap "Transfer To...".
  3. Enter the number you're transferring to.
  4. Tap the transfer button at the bottom of the screen.

Attended Transfers

To perform an Attended Transfer

  1. Put your current call on hold (pause button)
  2. Press the add button (+ icon) and dial the number you're transferring to.
  3. Speak to the other person if they answer.
  4. Tap the three dots.
  5. Tap "Transfer To Other Call".

Conference calls

Merge

When you have two calls active, you can merge them into a single Conference Call with all three people included.

  1. Put your current call on hold (pause button)
  2. Press the add button (+ icon) and dial the number you're transferring to.
  3. Then tap the Merge button.

Split

When you have a Conference Call active with three people in the call, you can separate the Conference Call into two calls.

To do this just tap the Split button.